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HOW
DO I...
OBTAIN
TELEPHONE ADVICE ?
Interruptions during surgery are upsetting for both doctor and patient. For this reason, staff have been asked not to disturb consultations with non-urgent telephone calls. If you wish to speak to the doctor or nurse, the receptionist will take your telephone number and a brief description. The doctor will then phone you back at their earliest convenience.
It is not usually necessary to speak to the doctor to obtain test results; these can be obtained from the receptionist after 2.00pm and the doctor will leave instructions for the receptionist if appropriate.
HOW
DO I...
MAKE
AN APPOINTMENT ?
- The doctor can only
be seen by appointment, which can be made with the receptionist, either by calling
at the surgery or telephoning 9064 2914.
- Please make one
appointment per person - delays are caused for everyone if two people are seen
in one appointment.
- Cancellations -
it is essential that you telephone if you cannot keep your appointment. Even at
short notice, we can usually allocate your appointment to someone else.
- Appointments are
for 10 minutes although some patients' problems take longer than others, so please
be patient if there is some delay. If you feel you will need a longer appointment
than usual, please let the receptionist know and we will try to make
provision for this.
- The Doctors would ask that mobile phones are turned off whilst you are in consultation
so that there are no unnecessary interruptions.
Urgent
Or Block Appointments
If you have an urgent
problem, although you will be able to see a doctor the same day, it will be the
first doctor available and may not be your usual doctor.
- These appointments
are only for five minutes and will deal quickly with the immediate problem.
- Please do not bring
up other unrelated problems at these appointments. The receptionist will ask you for some brief details
about the complaint as sometimes the doctor may decide your problem can be dealt
with by telephone advice.
HOW
DO I...
OBTAIN
A HOME VISIT ?
- Please do not ask the doctor to
make a home visit if you are well enough to come to the surgery.
- If you ask for a home visit you
should give a complete description of the patient's condition so that the doctor
can judge if a home visit is necessary.
- Only the doctor can judge if a home
visit is necessary.
- Other than in the case of extreme
emergency, all requests for home visits should be made by telephoning 9064 2914
before 10.00am.
- The receptionist will ask a few
details to allow the doctor to assess the urgency of your call and help you in
the most appropriate way. Please remember that several patients can be seen at
the surgery in the time it takes to make a home visit.
HOW
DO I...
OBTAIN
TEST RESULTS ?
Results of investigations eg blood tests, x-rays etc, are available by telephoning
9064 2914 after 2.30pm when the results will have been reported on by the doctor.
- Information will
not be given to another person unless we have your prior permission.
- Certain results
will only be given in person or writing. The practice nurses will advise you as
to how and when to obtain your results.
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